revocation instruction

Right of withdrawal for consumer contracts § 355 BGB

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the last of the goods.

To exercise your right of withdrawal, you must contact us, Porta Kosmetik GmbH, Sonnenbrink 46-48,32584 Löhne, Germany,telephone number:+49(0)5732-688220, fax number:+49(0)5732-6882266, e-mail, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed sample revocation form, which is not required.

You may also electronically complete and submit the sample withdrawal form or other unique declaration on our website – If you make use of this possibility, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation.

In order to comply with the revocation period it is sufficient that you send the notice üb;about the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you rescind this Agreement, we will refund to you all payments we have received from you, including delivery charges (except for any additional charges incurred as a result of you choosing a method of delivery other than that offered by us, including, but not limited to, delivery charges);You shall reimburse us immediately and at the latest within fourteen days of the date on which we received notification of your revocation of this Agreement. For this payment we shall use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event shall you be charged for this payment. We may refuse payment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You shall return or deliver the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of the shipment of the goods.

The costs are increased to 12.00€ plus VAT for parcels and 195,00€ at the latest for forwarding goods, depending on the size and weight of the goods.

You only need to pay for any loss in the value of the goods if such loss in value is due to handling of the goods that is not necessary to examine their nature, properties and function

exclusion of the right of withdrawal  -   sp; The right of withdrawal does not apply to distance contracts

(1)      to supply goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

(2)      for the supply of goods which may spoil quickly or whose expiration date has been exceeded quickly ü

(3)      for the supply of sealed goods which, for health or hygiene reasons, are not suitable for administration if their seal has been removed after delivery,

(4)        for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature.

(Consumer is any natural person who enters into a legal transaction for a purpose which is neither commercial nor self-employed)  

- Otherwise, only the legal GTC's 

apply to the consumer.